Frequently Asked Questions

75 years. We’ve been a leading sock company since 1946. In fact, our corporate headquarters resides in one of our original hosiery mills in Hickory, North Carolina which is listed on the National Register of Historic Places.  See our amazing history here.

TRUEENERGY® Infrared Technology uses high-tech yarn with infrared nano-particles blended into it. Your body’s natural heat ignites these tiny particles to produce safe and effective infrared energy, which is absorbed into your body. This expands your capillaries, which improves circulation and stimulates cellular recovery. The result is relaxed muscles, temporary pain relief, and reduced swelling. Perfect for fitness performance, long days on your feet or any active lifestyle. For more on our groundbreaking technology, click here.

We’ve got it all. There are socks for men and women in a wide variety of styles: Lightweight liners and low-cut socks that can’t be seen in your shoe. No-Show socks with a tab that protects your heel from rubbing. Crew socks. Over-the-calf socks. All of them providing comfort, quality, durability and innovation. See our product page for the full collection.

Please use the sizing chart here as a guide. TRUEENERGY® socks are constructed with a secure fit system to help prevent bunching and blisters.  Our socks offer a unique Comfort Blend design to provide all-day wear.  When in between sizes, we recommend sizing up.

Machine Wash COLD, Gentle Cycle. Do not bleach or use fabric softeners. Tumble Dry Low Heat, Gentle cycle.  For best results wash inside out.

The TRUEENERGY® knee sleeve provides a whole new level of joint support. It’s embedded with infrared-technology fibers which provides all-day comfort while providing support and flexibility. When combined with your body’s natural heat it forms infrared energy which improves circulation and speeds up healing and tissue regeneration. It’s lightweight, soft and breathable. Ideal for fitness and everyday use. Made for comfort and performance. 

TRUEENERGY®  ships through USPS 1st Class Mail. Our Standard Shipping rate is $3.95.  Free Shipping on orders of $50 or more, within the United States. Free shipping is determined after all discounts and before taxes. Shipping is available within the U.S. only; no international orders are accepted.

Orders are estimated to take between 5-7 days for delivery. Transit times vary, based on distance from our warehouse in Hickory, NC. To inquire about the status of your shipment, contact Consumer Care, customerfirst@trueenergysocks.com.

TRUEENERGY® socks are designed to last. We offer a 1-year warranty against manufacturer defects on all of our products purchased on TrueEnergySocks.com .  Products deemed defective may be sent to the below address along with a copy of the receipt. The cost of the return shipping is the responsibility of the purchaser.

After we receive your return, please allow 5-7 business days for replacement socks to be sent.  Washing instructions must be followed for product to qualify for replacement.

Please ship package to: 

TrueEnergySocks.com
74 8th Street 
Suite 220
Hickory, NC 28602


We stand by our product. If you are not completely satisfied with your TrueEnergy® purchase or gift, simply return the item within 60 days of purchase for a refund or replacement. The 60 Day Money Back Guarantee begins the day your order ships and only products purchased on TrueEnergySocks.com qualify.  

All products must be returned in their original condition.

Initial shipping fees are non-returnable.

Washing instructions must be followed for product to qualify for refund or replacement.

The cost of the return shipping is the responsibility of the purchaser.

If you do not have the original packing slip, please include a note inside the return package with the following information: reason for return, order number, purchaser’s name, address, and telephone number.  

Please note, upon TrueEnergy® receiving your returned package. it can take up to 10 days for your refund to be credited 

Refunds will be issued in the payment form that they were originally received.  

If your returned items were purchased using a coupon or promotion, we will subtract the value of the coupon or promotion from your return credit.

We love hearing from our valued customers.  Contact us by email at marketing@trueenergysocks.com or call us Monday thru Friday 9am-5pm EST (828) 322-7310 ext. 201.